Our policy is to prevent problems from arising by maintaining close scrutiny over all stages of design and delivery - and by encouraging feedback at the earliest stage.

However, if difficulties do arise, the lead Director is the contact for problems or complaints. We will respond immediately by reviewing the facts and circumstances with you and rectifying any breakdowns.

If there is any disagreement between us, we will propose an independent arbitrator to help resolve the difficulty.

As we work so closely with our clients, any difficulties tend to be addressed almost as soon as they arise, and definitely before they become a problem.

We pride ourselves on never having received a formal complaint, suffered non-payment of invoice or paid compensation.